Contact

We’d love to hear from you.

At J316 Label, every message matters — just like every order we craft.
Whether you have a question about your purchase, need sizing or styling advice, or simply want to connect, our team is here to help.

Get in Touch

For all inquiries — orders, sizing, collaborations, or general questions — please contact us at:
j316.label@j316label.com

We aim to respond within 24–48 hours (Monday–Friday).

Chat With Us

Need quick help? Use the chat box below to connect directly with our team for recommendations, sizing guidance, or order support.

We’re Here for You

Your experience matters — from the first click to the final stitch.
Every interaction reflects our core values of faith, purpose, and craftsmanship.
We’re grateful to have you as part of the J316 Label community.

FAQ

Orders are processed within 1–2 business days after purchase confirmation.

Domestic deliveries (Italy) usually take 2–4 business days.International shipping times may vary depending on the destination.

You’ll receive a tracking number as soon as your order has been shipped.

Yes. Once your order has been shipped, you’ll receive an email with your tracking number and a link to monitor the delivery in real time.

We accept credit/debit cards (Visa, Mastercard), PayPal, and other secure digital payment options supported by Shopify, such as Apple Pay and Google Pay. All transactions are encrypted and 100% secure.

Absolutely. If you’re not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order. Refund Policy Items must be unworn, unwashed, and returned in their original packaging with all tags attached.
To start the process, please contact us at j316.label@j316label.com for return instructions.

J316 Label is a Christian streetwear brand that blends clean design with a message of faith. Every order is crafted individually and handled with care because we believe every piece should reflect who you are and what you stand for.
Our mission is to create high-quality garments that carry meaning, hope, and identity.

Yes. At J316 Label, we regularly release limited-edition collections that feature unique designs and faith-based messages.
Subscribe to our newsletter or follow us on social media to be the first to know about new drops.